Publisher Insight
A Reader-Centred Corrections Policy for Digital News
Set practical standards for correcting errors, updating developing stories, and explaining changes.
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Distinguish corrections from routine updates
A correction fixes a material error in a published story. An update adds verified information as an event develops. A clarification explains wording that readers could reasonably misunderstand. Write down these distinctions so editors handle similar cases consistently.
Correct the visible article promptly, preserve an appropriate record of the change, and explain material corrections in plain language. Do not quietly alter a significant error in a way that leaves readers unable to understand what changed.
Create a reliable request and review path
Give readers a visible way to report an error, and route each report to an accountable editor. Record the claim, supporting evidence, decision, correction text, approver, and time. A request is a lead to assess, not automatic proof that the article is wrong.
For contested or high-impact changes, involve a senior editor and consult relevant documentation. Keep a fair record of replies and distinguish a source’s disagreement with coverage from a verifiable factual error.
Make the process part of publishing operations
Provide a correction field or checklist in the CMS, with permission to update the article and a visible note. Ensure feeds, social posts, and syndicated versions can be corrected when feasible.
Review correction patterns for recurring process problems such as weak source checks, unclear handoffs, or stale pages. Share lessons with staff without discouraging transparent corrections.
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